Terms and Conditions
If you have short and rare eyelashes then eyelash extension is what you need. You can
see the result of our work in the gallery.
When booking an appointment at Lashes by Stevie you agree to adhere to the following policies. By agreeing to these policies, you accept that failure to comply may result in you being refused treatment (regardless of whether booking fees have been paid or not.)
Appointment Booking Fees
To avoid last minute cancellations and no shows, we require a £10 booking deposit at the time of booking your appointment. This fee is non-refundable if you do not follow our cancellation policy or fail to arrive for your appointment.
Booking deposits can be paid via paypal to firstname.lastname@example.org or via bank transfer to sort code 77 – 40 – 42 account number 19844863. You must use your name as the reference otherwise we cannot match your payment to your booking.
Failure to make payment within 24 hours of requesting your appointment, will result in the request being declined and your appointment will not be held for you.
A minimum of 48 hours notice is required if you are not able to attend your scheduled appointment. If less than 48 hours notice is given, we may not be able to fill your slot and so your booking fee will not be refunded.
If you do provide us with 48 hours notice, we will be happy to refund your booking fee via the same paypal or bank account it was transfered from. Please allow upto 5 working days for this to reach you from the day you notify us.
Please notify us if you cannot make your appointment, even if it is at short notice. If we don’t receive notification prior to your appointment, your file will be marked as a “no show.” In order to book future appointments with us, you will need to pay the balance of the missed appointment.
We have the right to refuse treatment if we feel our policies have not been followed by clients.
We use only the highest quality products here at Lashes by Stevie and our work is covered for 48 hours after your appointment. In order to maintain our high standards, we are unable to infill lashes done by another lash tech.
In this case a removal of the old lashes would be required before we can apply a fresh full set. Removal can be done in salon for £10 or at home using our lash extension remover.
Guests at Appointments
We politely ask that you do not bring guests with you to your appointment. Space is limited in the salon and we don’t want anyone to feel cramped and uncomfortable.
It’s also quite off-putting for us to have an audience and we want to be able to give you the very best treatment, which requires our full concentration.
Children at Appointments
Strictly no children are allowed in the treatment room during lash appointments. Our insurance does not cover under 18s so we politely ask that you leave the children at home.
You will not be able to open your eyes during lash treatments and we cannot be responsible for them.
We keep our pets out of the treatment room and politely ask that you don’t bring yours with you either in order to keep the treatment areas clean and sanitary.